Flight Attendant 1, Delta Flight Attendant Interview Practice 2026 - Free Delta Interview Practice Questions and Study Guide

The primary role of Delta's frequent flyer program is to enhance customer loyalty. This type of program is designed to encourage passengers to consistently choose Delta as their airline of choice by offering various rewards and benefits that increase with the frequency of travel. When customers feel valued and receive perks, such as mileage credits toward free flights, upgrades, or exclusive access to services, they are more likely to continue flying with Delta rather than considering competitors. By cultivating this loyalty, Delta not only retains customers but also builds a strong brand connection that can translate into increased business over time.

Other choices, while they may relate to airline operations in some way, do not accurately reflect the primary function of a frequent flyer program. Tracking passenger baggage and organizing employee schedules are operational concerns that do not directly influence customer loyalty. Offering discounts on future flights may be a consequence or a perk of the program, but it is not the main goal; rather, it is a strategy to reinforce the goal of customer loyalty.